Quality of Service

Quality - The Core Tenet of our Business Strategy

From your first telephone call to Greenfield Online/Toluna, through sampling and data delivery, you'll notice the superior service and product that we provide.

Our business is your business, and; we've leveraged our team of Six Sigma professionals to diagram the market research process, and created a workflow designed to streamline our survey data delivery from start to finish.

98% Customer Satisfaction Rate

When you place a phone call to Greenfield Online/Toluna, you'll speak to sales professionals that can provide you with quick pricing and project plans, and enjoy a service team that understands your data preferences and work style. We send a client satisfaction survey upon the completion of each project to gather customer feedback and ensure that we continue to improve upon our delivery processes.

View a demo of our Duplicate Respondent Detection technology (DRD) — designed to ensure respondents take your survey once, and only once.