Our Approach

The Industry Leader

Since 1994, Greenfield Online/Ciao Surveys has served as the premier Internet survey solution provider in the industry. Today, we continue to serve as a value-added partner focused on helping make your business successful. We deliver quality consumer and business professionals' insights necessary to help you make informed marketing decisions, using our Internet-based survey research tools, top-notch experience and a community of millions of global survey respondents.

High Quality Deliverables Customized to Your Needs

Greenfield Online/Ciao Surveys has designed our business to seamlessly integrate with clients, and we truly customize our approach to match your needs. We also offer tailored solutions for specific industries. We can work with you on an integration plan, leveraging our team of quality control experts, or simply work with you on a project-by-project basis. We enjoy a 98% customer satisfaction rate among our clients and we're working toward 100%!

We Span the Globe to Make your Job Easier

Ever needed to reach respondents in multiple countries all at once? We have, and most of the work we take on for our clients is in fact global. Our systems are global, and highly integrated to ensure timing and process efficiencies.

We Invest in Technology So You Don't Have To

We've invested in developing the most advanced research tools and technologies so you can conduct online research without making your own investment in survey technology and infrastructure. In addition, we've built and continue to manage some of the largest and most robust online research panels in the industry, coupled with tools like Real-Time Sampling® (RTS).

Cost-Effective, Flexible Solutions

We work with a wide variety of clients in a number of flexible ways, all designed to meet your unique needs and realize the greatest cost-efficiency. We serve:

• Large market research (MR) firms that want to work with a partner that can meet their global needs for respondents and/or programming
• Large MR firms that have in-house capabilities, but need a partner that can help meet needs that can't be met internally
• Mid-sized MR firms that have ongoing needs for an outsourcing partner
• Firms that have periodic needs, or companies that wish to begin to sell MR online, but lack the necessary back office survey systems or respondents
• Companies that require no analytic capabilities, but need online survey respondents