Technology

The Innovation Leader

At Greenfield Online/Ciao Surveys, we provide a total, quality solution that can meet all of your sampling and programming needs while seamlessly integrating with your organization. Our technology teams are the best and brightest in the industry, and we continue to make significant investments in developing new and innovative technology to serve you better. Greenfield Online has built out an enterprise-level technology infrastructure that helps the organization—across the board and around the globe—achieve a number of key goals including: creating efficiencies, optimizing supply and improving the quality of service provided to customers, as well as, data quality.

Core Technology Development

• Respondent access and optimization technologies - Our core asset is our respondent base; and we invest significant time and resources into developing cutting-edge tools to ensure respondent recruitment as well as quality of response. The comprehensive infrastructure brings together a number of enabling technologies, with the underlying, enterprise-level platform, United Panel System (UPS), serving as the glue that brings the technologies together in a cohesive whole. The system now processes millions of transactions and terabytes of data on a daily basis. In effect, UPS represents a consolidation of a set of disparate technology applications and software into one seamlessly operating platform. By bringing these enabling technologies into one, unified platform, Greenfield Online has created a single business process for end-to end project delivery—from order taking to delivery.
• Client integration and data delivery - We understand the importance of 24x7 service, and so we created GoClient™ our Web-based client portal to ensure you access to your projects in real-time. This password-protected website gives you access to project pricing and process through data delivery via GoReport™, our online reporting and data analysis tool.
• Survey tools - Greenfield Online/Ciao Surveys leverages the latest programming tools and techniques to ensure that our surveys are both reliable and cutting-edge in their design. We have a team of expert programmers who can execute even the most complex surveys quickly and accurately.
• Internal infrastructures - Rest assured that your data is safe and secure with our significant investments in our technology and hosting platforms.