About Us

Your Dependable Source for High-quality Global Online Survey Data Collection

Since 1994, Greenfield Online/Ciao Surveys has served as the premier global Internet Survey Solution provider. From our global access to survey respondents, to survey programming and hosting services, we offer you one-stop-shopping for the best quality consumer insights.

Tailoring Solutions to Meet Your Needs

At Greenfield Online/Ciao Surveys, clients come to us not only because we’re easy to work with, but because they can rely on us to get the job done. We fit our solutions to meet your needs. We offer industry specialisations, highly customised processes, and a personalised, consultative approach.

Reaching More Than 60 Countries 

We offer unsurpassed global reach. We’ve worked with clients and survey respondents in more than 60 countries around the world, and we have done so seamlessly. Clients that use us for our international survey capabilities do so because they know that when they work with Greenfield Online/Ciao Surveys, they don’t have to get involved in the legwork.

We leverage our global panels and Real-Time Sampling® to get our clients the respondents they need to reach. Finally, our proprietary recruitment and management strategies give us access to low-incidence groups including business owners, doctors, ailment sufferers, IT professionals and more.

Delivering the Best Quality Data

In market research, the quality of the data is everything. You want to know that you are reaching the right person at the right time with the right survey, and that the data you receive is accurate. We’ve outlined our position on quality, and what we do to ensure the quality of the data we deliver to clients in our Quality Data Program™ (QDP). We’ve also created our own proprietary technologies to guarantee that your survey respondents are unique with our real-time quality control system Duplicate Respondent Detection™ (DRD).

Averaging 98% Client Satisfaction Scores

We are continuously developing quality improvement initiatives based on stringent Six Sigma principles.  From customised solutions for specialised industries, responsive customer service and a robust client portal, to the broadest global reach and highest quality data, our goal is 100% client satisfaction.

Innovating to Keep You Ahead of the Curve

As a pioneer of the market research industry, we continue to innovate and leverage technology to find and engage respondents across the globe through various proprietary systems. From our Panel Acquisition and Management™ (PAM) system, to our Real-Time Sampling® methodology to GoReport™, we continue to develop the tools you need to ensure your success.