Customer Experience Measurement Tool

Grow Your Business with Customer Experience Measurement with Toluna/Greenfield Online

Toluna/Greenfield Online has everything you need to provide multi-unit retail and restaurant operators with a panoramic view of the drivers of customer and employee satisfaction and loyalty that directly impact your bottom line. Our research-driven, proven methods provide actionable solutions that increase profitability at the unit level for blue-chip clients in restaurant, retail, pharmacy, grocery, petro-convenience, financial, and other service organizations. Our approach is scalable to fit a variety of need levels. In-house data collection capabilities provide significant cost savings that we then pass on to you.

Get a more complete picture

• Expertise in online, IVR, mobile, and other methods of data collection means we connect with a broader range of stakeholders to create a more complete picture of what drives engagement for your organization.
• In addition, through our online panel, we can identify buyers and non-buyers to show you how you rate against your competitors.

Best-in-class reporting – customized for your brand

• Toluna/Greenfield Online is at the forefront of providing survey results online in scorecard format, tables, graphs — virtually any format at the store level and across your field organization.
• Each of our online applications is custom-developed, so they are designed by you to meet your unique reporting requirements

A complete CEM solution, in-house:

• Get a more complete picture, for less with our in-house IVR/Internet Programming and Data Collection
• Focus on growing your business and let our experts handle Invitation Design, Questionnaire Design, and Sweepstakes/Incentive Administration and Fulfillment
• Custom reporting and advanced analytics to meet your unique needs
• Empower your organization to respond quickly with our Dissatisfied Customer Hot Alerts
• Let your employees and frontline managers hear the voice of the customer with Open-End Comment Retrieval Website (Internet) or Line (IVR)
• Flawless execution of your surveys ensured by our dedicated Quality Control Department
• Continuous and ongoing access to feedback on your brand with custom panel and community development solutions
• See how you stack up against the competition with immediate access to our proprietary panels with over 2.5 million participants in 30 countries
• Creative, actionable solutions to your unique requirements provided by our highly experienced CEM professionals who will develop, manage and continually improve your CEM program